Terms and Conditions

1. Provision of Services

• 1.1Unless otherwise agreed in writing by insight editing, the client shall request that insight editing provide services by: 
  • 1.1.1completing an application in writing (email) which shall include:  
    • 1.1.1.1the name, contact phone number and email address of the client (and, optionally, the mailing address of the client);
    • 1.1.1.2the service(s) that the client requests that insight editing deliver (Services);
    • 1.1.1.3the deadline by which the client requests the Services be delivered by insight editing to the client;
    • 1.1.1.4the electronic (editable) version of the document on which the client requires insight editing to perform the Services; and
    • 1.1.1.5any and all other instructions necessary for performing the job.
  • 1.1.2paying the fee estimate specified by agreement in writing between the Client and insight editing.
• 1.2After receiving the Client Application, if insight editing agrees  to perform the Service specified in the Client Application for the fee  paid by the client and by the deadline requested by the client, insight  editing will notify the client in writing (by email). For the avoidance  of doubt, insight editing will not have agreed to (or be deemed to have  agreed to) perform the Services specified in the Client Application or  be liable to the client in any way until insight editing has confirmed  in writing that it will perform the Services and has confirmed the  deadline.
• 1.3Prior to agreeing to provide the Services, insight editing may  refuse to accept the Client Application and decline to provide the  Services contained therein for any reason in its absolute discretion. In  the event that insight editing refuses to accept the Client Application  in accordance with this clause, insight editing shall: 
  • 1.3.1notify the client in writing as soon as reasonably practical; and
  • 1.3.2refund to the client any fee paid by the client within 2  business days of notifying the client that the Client Application has  been rejected.
• 1.4Prior to rejecting the Client Application in accordance with  clause 1.3, insight editing reserves the right to propose to the client: 
  • 1.4.1a revised deadline by which the Services are to be performed; and/or
  • 1.4.2a revised fee to be charged for the Services.
• 1.5 If the client receives a written notice in accordance with  clause 1.4, the client must notify insight editing in writing within 5  business days whether or not: 
  • 1.5.1 the client accepts the revised deadline and/or the revised fee (Acceptance Notice).  If the revision includes revision to the fee, the additional amount due  and payable to insight editing must accompany the Acceptance Notice; or
  • 1.5.2 the client rejects the revised deadline and/or revised fee (Rejection Notice).
• 1.6 If the client does not serve an Acceptance Notice or a Rejection  Notice in accordance with clause 1.5 within the 5-business-day period,  or serves an Acceptance Notice but does not pay the revised fee, the  client will be deemed to have served a Rejection Notice.
• 1.7 If the client serves an Acceptance Notice, the Client  Application will be amended accordingly and insight editing will have  agreed to provide the Services in accordance with the amended Client  Application and the client will have agreed to pay the revised fee for  the Services.
• 1.8 If the client serves a Rejection Notice: 
  • 1.8.1 insight editing shall be under no obligation to perform the Services;
  • 1.8.2 insight editing shall return any fee received by insight  editing from the client as part of the Client Application within 2  business days of insight editing receiving the Rejection Notice; and
  • 1.8.3 to the extent permitted by law, insight editing shall have  no liability to the client with the exception of the duty to refund any  fee received by insight editing as part of the Client Application.
• 1.9 insight editing shall use its reasonable endeavours to serve a  notice in accordance with clause 1.2, 1.3 or 1.4 (as the case may be)  within 2 business days of receiving the Client Application.
• 1.10 Notwithstanding that insight editing may have accepted a Client  Application, insight editing will not provide the Services in respect  of work that insight editing reasonably believes to be plagiarised. If  any sections in a document are determined to have been plagiarised,  those sections will not be edited. These sections may comprise a small  part of the document or even the entire document. No refund will be  given for any sections not edited due to plagiarism. It is the client’s  responsibility to ensure the originality of all material submitted to  insight editing.
• 1.11 Without limiting clause 1.10, insight editing reserves the  right to refuse to provide the Services to the client at any time if  insight editing: 
  • 1.11.1finds the client’s work to be offensive or objectionable; or
  • 1.11.2suspects the client’s work to be plagiarised. 
• 1.12 insight editing will perform those services as specified in Schedule 1 (Services).
• 1.13 In providing the Services, insight editing will: 
  • 1.13.1promptly, diligently and professionally devote sufficient time and attention to properly perform the Services; 
  • 1.13.2perform the Services in a proper and professional manner  with due skill and care by reference to industry standards and  practices; and
  • 1.13.3keep all client information strictly confidential.
• 1.14 In providing the Services, insight editing upholds the highest  standards of academic integrity. insight editing strictly follows the Australian Standards for Editing Practice and, where applicable, the ‘Guidelines for Editing Research Theses’.
• 1.15Unless given specific instructions to the contrary by the client  at the time of completing the Application (i.e. when placing an order),  when editing to conform to British/Australian English, insight editing  will follow the Snooks & Co. Style Manual for Authors, Editors and Printers and the Macquarie Dictionary. When editing to conform to American English, I follow the Chicago Manual of Style and Webster’s Third New International Dictionary.
• 1.16 By Lodging a Client Application, the client agrees to and is bound by these Terms and Conditions.

1. Fees

• 2.1In consideration for insight editing agreeing to and delivering  the Services to the client, the client must pay the fees specified in  the Client Application or as otherwise accepted by insight editing in  accordance with clause 1.7 (Fees).
• 2.2Subject to clause 2.3, the Fees must be paid to insight editing  at the time of making the Client Application unless an alternative fee  arrangement is agreed to by both insight editing and the Client in  writing (email). insight editing will be under no obligation to commence  the Services until the Fee is paid in full, or otherwise paid as per  the alternative arrangement.
• 2.3insight editing may agree with the client to accept payment of  the Fee from a third party (such as a university). The third party must  pay the Fee within 30 days of receiving an invoice from insight editing.
• 2.4In the event the Fees are not paid in accordance with clause 2.3: 
  • 2.4.1 the client shall remain personally responsible for the payment of the Fees.

1. Client Responsibilities

The client is solely responsible and liable for:

• 3.1making full payment of Fees in accordance with clause 2;
• 3.2ensuring all provided details, including contact information, is complete and correct;
• 3.3all aspects of the client’s document, including its content, quality, presentation, use and submission;
• 3.4complying with all university policies and guidelines and all  local laws. In the case of postgraduate students, this includes the ‘Guidelines for Editing Research Theses’,  which require the client to check all edits to their document  carefully, and take full and complete responsibility for accepting or  rejecting them; and
• 3.5accepting, rejecting or implementing any changes or comments from the editor in the edited document.

1. Quality Guarantee

• 4.1insight editing aims to supply its clients the Services to a high quality.
• 4.2In the event that the client finds errors in the edited document,  the client may request that corrections be made under the following  conditions: 
  • 4.2.1The client must notify insight editing in writing of the errors within:  
    • 4.2.1.130 days of receiving the edited document for documents fewer than 50,000 words; or 
    • 4.2.1.290 days of receiving the edited document for documents 50,000 words or greater.
  • 4.2.2The corrections required must be within the scope of the original Service. 
• 4.3Subject to the client complying with clause 4.2, insight editing  will correct any errors it has made at no further charge to the client.
• 4.4insight editing will not correct work in accordance with clause  4.3 that was not previously edited by insight editing. For example,  insight editing will not correct any alterations or additions to any  portion of the work that contain amendments or additions made after  insight editing returned the work to the client.
• 4.5Any request for corrections or alterations that does not comply  with clause 4.2 will not be carried out at no charge (including  formatting, referencing, text editing and any other aspect of the edit).

1. On-time Guarantee

• 5.1insight editing guarantees that it will complete the Services  within the deadline specified in the Client Application or as varied in  accordance with clauses 1.7 or 2.4.3 (Deadline).
• 5.2If insight editing fails to complete the Services by the Deadline, insight editing will: 
  • 5.2.1provide the client with a full refund of the Fee paid within 10 business days after the Deadline; and 
  • 5.2.2complete and return the edited document as soon as possible. 
• 5.3For the purposes of the guarantee contained in this clause, the  Services are deemed to have been completed by insight editing once  insight editing has emailed the edited works to the email address  nominated by the client in the Client Application (or a link to download  the file is emailed to the nominated email address).
• 5.4insight editing will not have failed to have completed the Services by the Deadline if: 
  • 5.4.1the client has supplied an incorrect email address;
  • 5.4.2the client’s email inbox is full; 
  • 5.4.3the email is blocked for any reason, for example by the client’s spam filter);
  • 5.4.4insight editing sent the email to the client prior to the  Deadline but the email did not download to the client’s computer until  after the Deadline; 
  • 5.4.5after setting the Deadline, the client requests that  insight editing complete additional work that was not originally  contained in the Client Application;
  • 5.4.6the client agrees to an extension to the Deadline for any reason (the guarantee would then apply to the varied Deadline); or
  • 5.4.7insight editing sends the client an email by the Deadline  informing the client that the edited document is complete and can be  downloaded from a cloud-storage program such as Dropbox but the client  does not log in and download it until after the Deadline.
• 5.5The onus will be on the client to prove that insight editing failed to deliver the Services by the Deadline.

1. Limitation of Liability

• 6.1insight editing does not warrant that the Services will be  delivered 100% free of errors. As per insight editing’s Quality  Guarantee contained in clause 4, insight editing will work with the  client to minimise any errors.
• 6.2insight editing does not warrant that the Services will result in or achieve: 
  • 6.2.1improved or passing grades; 
  • 6.2.2acceptance by the client’s university (in the case of theses); or 
  • 6.2.3acceptance for publication. 
• 6.3To the maximum extent permitted by law, insight editing’s liability to the client is limited to resupply of the Services.
• 6.4To the maximum extent permitted by law: 
  • 6.4.1insight editing excludes all conditions, warranties,  guarantees or representations (expressed or implied) in relation to the  Services; and
  • 6.4.2insight editing is not responsible to the client or to any  other person for any loss (including consequential loss), damage or  injury, caused by, resulting from or in any way connected with the  Services, howsoever caused, including due to insight editing’s  negligence, breach of contract, breach of any law, in equity, or under  any indemnity.
• 6.5To the maximum extent permitted by law, the maximum amount  recoverable by the client from insight editing under or in connection  with the Services is limited to the Fees paid by the client to insight  editing.

1. Cancellation and Replacement Policy

• 7.1Subject to clause 1.5, the client cannot cancel an order for Services once it has been submitted in a Client Application.
• 7.2If the client submits an incorrect file for editing by mistake,  the client can replace the incorrect file with the correct file but must  make an additional payment to cover the amount of editing that has  already taken place on the original file (if any) at insight editing’s  standard rates.

1. Contract Termination

• 8.1insight editing reserves the right to terminate a Client  Application and delivery of the Services at any time and for any reason.
• 8.2If insight editing terminates the Client’s Application in accordance with clause 8.1, it shall notify the client in writing.

1. Variation

insight editing may vary these Terms and Conditions at any time by service of written notice to the client.

1. Client Complaints

• 10.1The client can make a complaint to insight editing in writing (email).
• 10.2If insight editing receives a Complaint, insight editing will  review the client’s edited document and any supporting documents or  information that the client provides. They will then: 
  • 10.2.1review their findings on the number and type of errors in the client’s document; and
  • 10.2.2determine the corrective action required.
• 10.3The client will be informed of the outcome of the review  undertaken in accordance with clause 10.2 as soon as possible (within 2  business days).
• 10.4insight editing’s corrective action may include: 
  • 10.4.1correction of identified errors;
  • 10.4.2a partial re-edit;
  • 10.4.3a full re-edit; or 
  • 10.4.4no action. 
• 10.5The client may not take legal action against insight editing until the complaints process has been completed.

1. Governing Law

These Terms and Conditions and any agreement between insight editing  and the client are governed by the laws of the Australian Capital  Territory.

1. Definitions

The following terms have the following meaning for the purposes of these Terms and Conditions:

• 12.1insight editing means insight editing, ABN 51871513933.
• 12.2the client in each instance refers to the client ordering the  Services as specified in the Client Application and shall include their  successors and assigns.